A chatbot is an “automatic conversation system” that combines “chat” and “robot. They can reply to inquiries often received from users at internal help desks, customer support, etc., in place of staff using tools such as LINE. Andaze’s chatbot development is characterized by a high degree of accuracy that contributes to increased operational efficiency and customer satisfaction.
We can quickly develop chatbots using the Azure Bot Framework. Please contact us for a consultation so that we can understand your company’s current situation and plan your project.
Reduce frequent internal inquiries to the IT department
Since the company was already using Office 365 E3 internally, we set up an inquiry bot with Bot Framework and Q&A Maker and made it available through Microsoft Teams. For atypical questions, the conversation was shifted from bot to human with the Handoff feature. After applying the solution, the majority of telephone inquiries were eliminated.